1 hour ticket response
We are specialized in supplying a fast and adequate reply to each client support ticket sent by a user. Our well–trained help desk support staff representatives will review your situation and will offer you the best option. We offer a 1–hour response time guarantee for all tech support tickets. Actually, the average trouble ticket response time has proven to be twenty minutes.
A Premium Customer Support Service
Our help desk support staff representatives have substantial experience in the Linux website hosting packages world and are competent enough to deliver a rapid answer to your problem. If, however, the issue at hand is not within the competence of a technician, the tech support ticket will be sent to a programmer or sysadmin for further investigation.
A User–Friendly Help Section
In the Control Panel you can find an easy–to–navigate Help Center section where you can get quick hints on how you can use our services. You can get the answers to your queries in our F.A.Q. repository, see more info in the web hosting account management articles or check out our step–by–step video tutorials.