A 1–Hour Response Guarantee
We offer a 60 min response guarantee for any trouble ticket or email that you submit to the help desk team. We’ll rapidly reply to all the typical queries and forward the case to our administrators in case further assistance is required. If you make use of the Optional Managed Services package, we will execute any of the included tasks at a time that has been discussed with you in advance.
A Top–Quality Client Care Service
- We will be available to you 24x7 to respond to any questions that you may have about our Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. If you also need help tackling server management procedures, take advantage of our Optional Managed Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting services.
A User–Friendly Help Area
Every Linux dedicated servers hosting package is fitted out with our free Control Panel, which boasts an exhaustive knowledge base plus a collection of instructional video tutorials. Whenever you need assistance while working with the Control Panel, just hit the Videos or Help buttons located in the upper right corner.