A 99.9% Server Uptime
Our website hosting platform is based on a stable, top–notch hardware architecture and a heavily tweaked Linux distribution. This is why, regardless of what your website is, or how many visitors you have, or even in case there’s a DoS attack, our servers will remain up and your websites will stay online.
All our Linux website hosting packages plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
If you wish to deliver an enterprise–class web hosting service, you can barely lean on the default network configuration in a datacenter. We’ve set up our own custom internal network so as to ensure a faster–than–the–blink–of–an–eye connection speed with the outside world.
And thanks to this, regardless of which data center facilities you select: our data center in the US, our data center in the UK, in our data center in FI, in our data center in East Europe or our data center in AU, you will take advantage of a guaranteed 99.9% network uptime. And this guarantee applies to all hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re unsatisfied with our hosting services, or if you think that they are insufficient, or if you decide that you should use a Linux VPS web hosting packages rather than a cloud hosting account – you will receive a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will continue to have complete control over your domains even if you close your web hosting account with us.
24/7 Technical Support
If you operate a hosting company, your tech support engineers are of vital importance. This is the reason why we have meticulously selected a very experienced team of support engineers, each with several years of training behind his back. With their help, we offer 24x7 support with all our hosting packages.
And not just that, we offer a 1–hour response time guarantee. All customer support tickets are answered in less than 60 minutes and our average support ticket response time is just 20 minutes!