You will find a lot of website hosting companies available, but most of them are resellers that have minimal resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The type of support that you can have via this method of communication will vary based on the supplier - some provide you with dedicated phone support, many others offer basic and customer support only since some issues are more time-consuming and it is a lot less difficult to be resolved through a ticket, especially if the situation has to be escalated. However, it is good to find that you could always contact your web hosting provider as there are tons of small matters which can be resolved without difficulty and in a timely manner with a telephone call, not mentioning that you are able to get additional info for the services before you become a customer.
Phone Support in Website Hosting
As we have live phone support 14 hrs a day, you can contact us and talk to our customer support agents to get more information about any of the Linux website hosting packages that we supply and make sure that our servers match the system requirements for your websites prior to you buying anything. For your benefit, we now have phone numbers on 3 continents so you are able to call the one closer to you - in the U.S.A., the UK or Australia. In case you are already a customer, you can call us about general and billing matters, or even about some technical matters. If the trouble is strictly technical or it can take more time to analyze, you'll have to employ our ticketing system, that will allow both you and our tech support crew to track the details given by either side.