If you’ve ever got any enquiries relating to the web hosting service or if you experience a problem with your sites, you will need to get in touch with the hosting company’s client support team. It may not make any difference how promptly they’ll reply when you've got a general question, but a problem such as a botched software app update, for instance, may lead to your website becoming broken or unreachable on the Internet. And the longer you have to wait for the support team to help you, the longer the site will be out of order. In case you offer services or goods online, any downtime will affect your site destructively and you can lose current or potential clients. Many web hosting providers, chiefly resellers, handle tickets and e-mails within twenty four hours, but in the digital epoch this is much too long, since clients will scarcely ever revisit a website that is not functioning properly for lengthy periods of time.

One-Hour Response Guarantee in Website Hosting

If you’re using one of our Linux website hosting packages and you’ve got an inquiry or stumble upon some predicament, you can get in touch with us 24x7x365 by opening a technical support ticket or by writing an e-mail and we will make certain that you receive a response in no more than one hour. In case the issue can be sorted out, we’ll do it before we reply to you, whilst if there’s something that you need to do on your end, we will provide you with all the necessary details – what settings to check, what possible solutions to try out, etc. Typically, you’ll get a reply within no more than thirty minutes, which goes to say that waiting for hours on end or even for more than one day to obtain help is something impossible. Our 1-hour response guarantee applies to any query that you may have – technical, billing or general.