There are a number of ways in which you can contact the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you choose is a support ticket system. It is the easiest communication channel for a number of reasons. In the event that no help desk staff representative is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will always hit home. You can also copy & paste large bits of info without the need to worry about typing mistakes, and in case a specific problem needs more time to be solved or a number of responses need to be exchanged, all the information will be in the exact same location, so either party can always see the comments added by the other one. The downside of using tickets to contact your hosting company is that they are often separate from the hosting platform, which goes to say that if you need to provide information or to follow directions, you’ll need to use at least 2 different accounts and this number might rise in case you would like to manage multiple domain names. Additionally, a lot of hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our Linux website hosting packages is not separate from the web hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you will be able to access it at any time with only several mouse clicks, without signing out of your hosting account. The ticketing system comes with a quick-search box, which will help you find any ticket that you have sent in the past, if needed. You can also see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to tackle a particular problem even before you actually send a ticket. The response time is no more than sixty minutes, which implies that you can get swift assistance at any specific moment and if our customer support staff recommends that you should do something inside your account, you can do it instantly without having to leave the Hepsia Control Panel.