Being able to get in touch with your website hosting provider when you have any sort of questions or encounter any troubles is important and how quickly they will answer back and react is usually essential, particularly if your web site is business-oriented, as more downtime could mean losing potential customers. The support solutions are also a way to distinguish actual suppliers from resellers. The latter typically respond only to e-mail messages or support tickets and you will need to wait for a day or maybe more so as to receive a response. In case your trouble calls for several replies, you may end up losing several days so as to get a basic problem resolved. When you use an authentic and trustworthy website hosting company, you will be able to contact the support at any moment and receive a timely response whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Website Hosting

We provide 24/7 billing, customer and technical support for all of our Linux website hosting packages. Even if you aren't our customer yet and you have some questions, we will help you without delay and provide the needed information, to give you the choice to make an informed decision when you obtain a new web hosting account. We're available anytime, including holidays and weekends, and we supply multiple options for communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we now have several telephone numbers internationally, so that you're able to call the one which is closer to you. The maximum response time for your emails and the tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for days to receive support for any task or issue, whatever its difficulty.